Store Policy
Customer Care
Hestora House is an online store that selects practical, thoughtfully designed products for everyday living. Orders are fulfilled by trusted supplier partners and ship within the United States.
Customer support is available by email at support@hestorahouse.com. We typically respond within 1-2 business days. Please include your order number for questions about an existing order.
Prices are listed in U.S. dollars. Payments are processed securely at checkout by our payment provider. Shipping, returns and refunds are described on our Shipping & Returns page.
Terms of Service
Please review the product, selected variant, quantity, price, shipping charge and order total shown at checkout before placing an order. By placing an order, you agree to purchase the selected items at the total shown at checkout. Prices are in U.S. dollars. Orders are fulfilled by supplier partners for eligible U.S. destinations. Shipping eligibility, charges, processing, delivery estimates, return requests and refunds are described on our Shipping & Returns page. If an address cannot be served, we will contact you and cancel the order with a full refund. For order questions, contact support@hestorahouse.com.
Privacy & Safety
We collect only the information needed to process and deliver your order and to respond to your questions, such as your name, email, shipping address and order details. Payments are processed by our payment provider; we do not store your full card details.
We share order information only with the service providers and supplier partners needed to fulfill and ship your order. We do not sell your personal information. For privacy questions or requests, email support@hestorahouse.com.
Cookies & advertising: our site uses cookies and similar technologies, including analytics and advertising tools such as the Meta Pixel and Google services, to keep the store working, understand how visitors use it and measure our ads. You can manage or block cookies in your browser settings. Depending on where you live, you may have the right to opt out of the sharing of your personal information for targeted advertising; email support@hestorahouse.com to make this request.
Marketing emails: if you join our email list, we will send occasional emails about products and offers. You can unsubscribe at any time using the link in any email.